Frequently Asked Questions

How does the On The Go LA service work?

On The Go LA is a full-service food truck rental company that offers daily rentals, access to high-traffic stops, and operational support through an easy-to-use online platform. Since the majority of food entrepreneurs who hop aboard don’t have food truck experience, our services allow for a business’s transition to a food truck to be as seamless as possible, including handling of logistics, marketing, and legal permits.

What additional permits do I need?

All of our clients need a food handler’s permit, which can be obtained through ServSafe.

Who drives the truck?

Our clients are expected to drive the truck during their rental period.

Do I need a special driver license?

No. (C) Class Driver’s License will suffice

What does the daily rental schedule look like?

This is the proposed schedule we have created for each of our partners:

8 AM: Pickup Food Truck at 7437 Scout Avenue (Bell Gardens, CA)
11 AM – 3 PM: Stop 1
3:30 – 7 PM: Stop 2
7:00 – 8 PM: Drop Off & Clean Truck at 7437 Scout Avenue (Bell Gardens, CA)

What are the costs?

Monday – Thursday: $289/day
Friday – Sunday: $309/day
Each reserved day will require an upfront refundable security deposit of $150.

How does the security deposit work?

The security deposit is the only way to reserve days and events. You have the option of applying the security deposit to the total cost of the number of reserved days. The security deposit prior to applying to the total amount will have a deduction of gas and propane charges.

How do I pick the scheduled stops for the day?

Scheduled stops will be determined after collaboration between client and OTGLA. If the client is familiar with the area of interest, he or she will be given free-reign of deciding the stops as long as it fits the 8-hour schedule.

Can I bring banners to hang? How many?

Yes, you can bring banners. Banners should not cover the main On The Go LA decals from either side of the truck. Please be aware that glue or any type of materials that are used to stick a banner to a wall will possibly damage the truck’s paint, resulting in a fine. Recommended materials are velcro.

How can I check available days to rent?

The availability of our trucks is displayed in our booking form once you submit the initial page.

How are propane & gas handled?

The truck will be ready to go with both propane and gas upon pickup. However, we will be charging the client for the amount used and deducting this from the security deposit paid upfront (typically no more than $50 total).

What equipment is available on the truck?

List of the food truck features:
· Seamless diamond plate aluminum flooring
· Stainless steel counters, walls, and ceiling
· Bubble top roof provides sunlight and ventilation.
· Aisle space throughout the kitchen is min. 30”
· Interior height has a minimum 74” clearance
· ANSUL Fire Suppression System

Kitchen Equipment includes:
· 39” flat top griddle
· Dual Fryer
· Steam Table
· Coffee Urn
· Warming Oven
· 3-Door Refrigerator (15.3 cubic feet)
· 2-Door Refrigerator (outside)
· Small Freezer/Ice Bin
· Prep Areas and Refrigerated Condiment Station
· Overhead and Under-counter Storage
· Gravity-fed Water System
· Heated Water provided by Steam Table

What locations can I stop at for the day?

These are some of the areas that are available for clients to choose from within LA County: http://www.laalmanac.com/cities/ci93.php We recommend our clients pick one area and select 1-2 stops within this specific area (city). Our truck is also permitted to operate in Riverside County.

Can I park anywhere on the streets?

Yes, with the exception of the red zone (a curb painted red). Parking meter areas are also permitted as long as the clients pay the parking fee.

Who is responsible for cleaning at the end of the day?

As part of the rental agreement, we require that each client clean the truck at the end of their day so that it is left in the same condition we handed it over in the morning. If you wish to forgo this cleaning, please advise us beforehand and there will be a $70 cleaning fee.

Can we re-schedule or cancel the days we have already booked?

If you would like to re-schedule for a different day that is open, you may do so but we will keep the upfront security deposit. Similarly, if you would like to cancel a day that you have booked, we will keep the upfront security deposit for that day.